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FAQ Phone unlocking

 How to unlock your Phone

There are currently 4 types of Phone Locks:

 

#1 Passcode lock or screen lock: locked out because you forgot your 4 or 6 digit personal passcode of your phone.

#2 Network lock:  your phone is currently locked to a specific carrier and you want a to switch sim cards and use it with another courier 

#3 iCloud Lock / Activation lock (for Apple devices only)

#4 Sim card Lock: The pin number on the actual sim card.

 

We will explain how to unlock your  Phone in all of the 4 situations mentioned above.

 

it doesn't matter if you have an old Phone or the latest Phone you can follow these methods as they work for all models, both Android or iPhone models.

 

Passcode lock / Screen lock: 

 

Passcode lock or Screen lock is by far the most common kind of lock that there is since we usually need it every time we restart our phone or everytime the finger print or face ID screen unlock fails. In case you forgot the passcode or you have a phone that is currently disabled because you tried the wrong passcode too many times. Each time you get it wrong, a message is displayed that you are locked out for a certan amount of time. If you really can't remember the Passcode then please keep reading.

Now there is good news and bad news about this kind of unlock. The good news is that there is a solution and you will be able to access your phone again however the bad news is that all the information on your phone will be deleted unless you have made a backup already somewhere on your computer . If you have a backup then you can restore your phone to that earlier date when you made the backup and then you will still have most of your photos, app data and info saved from since the last backup was made.

 

 How to unlock passcode / Screen lock on Android: 

  1. Hold down the Power & Volume up buttons at the same time. You should see the company  logo followed by  "Installing system update" message.

  2. After a few moments, you should see  "No command" message flashing on screen. Wait about 10 to 15 seconds here and the device will enter into recovery mode.
  3. Use the Volume buttons to scroll through the menu and the power button to make a selection.
  4. Highlight the "Wipe data" / "factory reset" option.
  5. Use the POWER button to select.
  6. Highlight and select Yes then confirm the reset.
  7. Once it is reset, you will return to the same recovery mode screen. Press the Power button and then select Reboot system now.

If your phone is equipped with Factory reset protection (known as FRP) then you will not be able to reset the phone this way.  This is security feature much like iCloud locks.  In order to reset it now you will need a paid FRP removal service which requires a software to download, a Windows cumputer and a USB cable.

 

 How to unlock passcode / Screen lock on iPhone

 

The first step is to connect your iPhone to a computer using a USB cable. Once the iPhone has been detected by the computer, go a head and power up the phone  to enter recovery mode on the iPhone. To enter recovery mode simply press and hold the home and power button at exactly the same time keep doing this for exactly 10 seconds and after 10 seconds let go of the power button only. Now just keep holding the home button only until you see a message on iTunes saying that your phone has been detected as recovery mode.

Now click on restore iPhone on your computer screen. This will delete all the information that is on your phone so unless you have a backup in your computer all your data will be lost. This step will take around 30 minutes.  Once everything is done you will have to access your phone again.

 

 Network lock: 

A network unlock will make your phone compatible with any carriers worldwide. This will work for any GSM carrier and you will be able to use your phone with any SIM card once the phone is network unlocked.

Keep in mind that this type of unlock is not normally free. You can call your network provider and enquire about the fees and conditions that you need to meet on your contract or pre-paid plan in order for them to unlock it for you. When the carrier refuses to network unlock your phone or if they are charging a heafty fee then the best option is to use our website and have us unlock it for you for less!  

 

Before ordering:

The first step is to get your phone's IMEI number. To do this  simply dial *#06# on your phone as if you were making a regular phone call.

You will need it on the website  to order the network unlock service.

Select your Model at the top of this page. Select the country and carrier that your phone is locked to currently then proceed to the payment page.

 

 

How to enter unlock code on Android device:

1) Power off the device.

2) Insert the alternative carrier SIM card into the device.

3) Power on the device.

4) Wait for device to display the SIM NETWORK UNLOCK PIN or Network locked sim card inserted message on  screen. 

5) Enter your specific NCK code and then tap UNLOCK.
 

How to Network Unlock an Apple Device:

 

Place an order to unlock your phone as outlined above.  Once your unlock is completed successfully we will send you another email to inform you. 

 

Once you open this email that confirms that your iPhone has been successfully unlocked and now the last step is to connect your iPhone to Wi-Fi to activate the unlock. There are two methods to activate your phone. The first method is to connect the phone using Wi-Fi or alternatively you can simply connect it to iTunes on your computer. You must have an internet connection. Once you have done this you will get the message in iCloud saying that your iPhone has been unlocked and you will be able to use it with any carrier worldwide.

 

 iCloud Lock / Activation lock: 

This type of lock is the by far the most complicated one of all. It is called Activation lock and is also referred to as iCloud lock.

For the people who recently bought a phone and is currently iCloud locked or you forgot the password of your iCloud account the free solution is that you get the password of the iCloud account that your phone is currently locked to from the previous account holder or you can click forgot password and try to get your own password back by following the instructions on the screen.

 

If you cannot get a hold of the previous owner and you are unable to reset the password you will have to use a paid service.

 

 How to remove the iCloud lock from an iPhone 

 

The good news is that as of 2019 the service for removing iCloud accounts has been very stable and can be done in a few days. The bad news is that it is expensive and it will not work if the phone has been set to LOST mode by the original owner in the iCloud account settings. Now it is not always clear if your iPhone is in lost mode, so the best way is to check for only 0.99 cents we have a service that will tell you with certainty whether the iCloud account is not in lost mode and if it the iCloud account can be removed. Once you have confirmed that it is not in lost mode, simply go to the icloud unlock order page to place your order.

 

At the top of the page you will notice an order form. It is actually a drop down menu. Once you click it, you will see a list of iPhone models.

Here is it important to select the correct Model.  

 

Once you have selected the correct model on the order page then you will need to press the NEXT button on the bottom right of the order form. Here you will need to enter in your 15 digit IMEI number and then press order at the bottom right of the form.

 

To get your IMEI number simply dial *#06# on your phone as if you were making a regular phone call. Now if you can't access the phone dialler, you can retrieve the IMEI number on older iPhone models by looking at the back of the iPhone. It is written in small print right under the Apple Logo. In newer iPhones you can retrieve the IMEI number by taking out the SIM card tray. The IMEI number is written in small print on the side of the SIM card tray. You are looking for a 15 digit number that usually starts with 35 for newer iPhones like the iPhone 7 and 01 for older iPhones models like the iPhone 4S and iPhone 5.

 

 

Once you have entered in your IMEI number and clicked next, you will go to a page to confirm your order, scroll to the bottom of the page and click the buy now button. Here you will be redirected to Paypal. You can either pay with a credit card or you can sign in to paypal and pay directly with your paypal account if you have one. A confirmation email will be sent to your paypal email address (also remember to check your junk mail just in case). Once your iCloud unlock is completed successfully we will send you another email to inform you. If you don't have access to your paypal email address you can also quite easily check the status of your order from our website directly.

 

To avoid getting activation locked or iCloud locked in the future always remember to check that the iCloud account has been removed before buying a used phone. If you don't have access to the phone before buying it, simply request the IMEI number from the seller and you can look it up on our website and our database can tell you if the iCloud is turned on or off, if the phone is network locked and to which carrier and also if the phone has been reported stolen and is on the national blacklist or not. All these IMEI check services can be purchased from this imei check page

 

How to remove the SIM card lock

This type of lock is often confused with a network unlock as the messages on your phone can be similar or ambigious.   If your phones prompts for a SIM PUK without the words network in it, that means that you need to enter the 4 digit pin number on the sim card itself.   It is not related to the phone itself but only the sim card that is inside presently, if you insert a different sim card then this message will be gone.

How to unlock SIM PUK:

Before trying to guess your PIN be warned that if you enter in the wrong SIM card PUK 5 times incorrectly then your SIM card will become invalid and you will have to buy a new sim card as a result. If the SIM PUK was never changed then the default PIN on the sim card is 1234 or  0000 or the last 4 digits of your phone number. The SIM PUK can also be written on the packaging that the orginal SIM card came with.  When in doubt, contact your sim card provider.  IF you are the owner they will give you the PUK code for free.

 

So when someone says I should I want to unlock my phone it is easy to get confused to what type of unlock they are actual referring to.  The Samsung Galaxy often has another type of lock which requires an unfreeze code, especially common witt the samsung galaxy J2, Samsung Galaxy a10 Samsung Galaxy a50  and Samsung Galaxy a20 models.   ATT tmobile  Verizon ATT iPhone 5S are often the easiest to unlock as they are older out of contract phones. Sprint unlocking on the other hand is usually diffcult. Sprint runs on a CDMA nettwork and often doesn't ask for codes. Cricket wireless is a gsm network and can easily be unlocked for use on AT&T and other GSM networks. The standard unlock for the Samsung Galaxy S7  Samsung Galaxy S8 and Samsung Galaxy s9 requires you to input the defreeze code first followed by the network code on the second attempt.  The Samsung galaxy S9 and Samsung Galay s10 require a 16 network unlock code instead of the 8 digit which Samsung models required in previous unlocked devices. Most major carriers will not be able to provide the defreeze code at all.  The Pixel 3a came mostly factory unlocked from the carrier, so make sure to check if it prompts for  a code before putting in a unlock request. Often if you are the original account holder you can check with your carrier first as outlined by our buying guide.  If you ordered elsewhere and your phone is locked despite the best efforts of another third party unlock site, don't hesistate to contact us.

We will provide free customer care for expert help on cell phone unlocking issues.

 

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CanadaUnlocking.com is a Canadian Company specialized in cellular phone unlocking. We Guarantee to permanently unlock your phone so that you can use it on any supported Network Carrier in the world! This is a Factory Unlock by IMEI, most cell phones will require an unlock code (network code or unlock pin or network control key) to complete the unlock process. All unlock codes are delivered by E-mail. Please Always Check Your IMEI number by Dialing *#06#

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Orders are processed 365 days a year. We provide customer support 24 hours per day via email.

  • Place your order (IMEI Check)
  • Receive an e-mail with your unlock code
  • Insert code and Unlock your Phone

Your unlock code will permanently unlock your phone. Once your phone has been unlocked, you will never need to enter the code again.


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